ACL Consultancy Ltd is a Claims Management Company.

Security and privacy are of paramount concern to ACL Consultancy Ltd and we are committed to providing a safe and private environment for all the services we provide. In order to take advantage of the services we offer, it will be necessary for us to collect personal information. This privacy policy sets out the terms by which ACL Consultancy Ltd holds and processes any such personal information received.

This privacy policy explains how we use any personal information we collect about you when you using our service and this website.


What information do we collect about you?

In the course of providing the Service we will need to collect, use and retain details such as your name, address, telephone number, email address and other pertinent details, including policy details, in order to validate and process any claim entitlement. We may also require personal details of any other individual(s) who are joint policyholders with you.
We collect personal information from you and/or from your lender, provider of the credit card/loan, Seller of the PPI, seller of the Life or Pension Assurance Policy, Bond or Endowment Provider/Vendor.

How will we use the information about you?

Information is used to enable us to carry out our business of obtaining compensation on our clients behalf.

Disclosure of Information

By your acceptance of this privacy policy and unless and until we receive written instruction to the contrary, you agree that we may share your personal information with banks, Financial Advisers or other relevant financial institutions and to affiliates, associated companies or service partners for the purposes of assisting you with financial planning matters. We may from time to time contact you with products and services that we believe may be of interest to you. If you would like to opt out of receiving third party communications please email

Retention of Information

Personal information will be retained for a period to enable us to provide customers with the most efficient service and to enable us to comply with our legal obligations, such as money laundering regulations.

Use of SMS Messaging

By agreeing to this privacy policy you give ACL Consultancy Ltd, permission to contact you via SMS text messaging to your mobile phone.


We have implemented technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All personal information provided is kept on a secure server and all employees and data processors who have access to, or are otherwise associated with, the processing of personal data, are obliged to respect the confidentiality of any personal data received.

Access to your information and correction

You may instruct us to provide you with any personal information we hold about you or transfer it to another IT environment.
You can request us not to use any of your personal details, or to update, change or delete them. You can instruct us to make changes or remove your personal data by emailing us at All requests will be acted on and responded to within 21 days.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

If our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we b page. This privacy policy was last updated on 01 January 2018.

How to contact us

Please contact us if you have any question s about our privacy policy or information we hold about you by e-mail or write to us at:

ACL Consultancy Ltd, The Old Carnegie Library, 361 Ormskirk Road, Wigan WN5 9A